Student Guide

Are you joining us at University of Greenwich International College?

To help you get started, we’d like to invite you to our upcoming student webinars. These sessions are designed to give you all the essential information you need for a smooth transition. You’ll also get the chance to meet our college staff, student support officers, and current students who have been exactly where you are and can share valuable advice.

✨ Why join?

• Gain step-by-step guidance on your pre-arrival journey
• Meet the people who will support you throughout your studies
• Ask questions and get answers live during the session

📌 Missed a webinar?

• No problem — recordings will be available afterwards. If you still have questions, our team is here to help.

✈️ Pre-Arrival Webinar

• • Our Student Experience team will walk you through everything you need to know before arriving at the international college.

What you’ll learn:

• • • • Information and updates about booking your visa
      • Booking your accommodation
      • What is registration?
      • Booking your flight
      • Bringing dependants
      • Arriving in the UK
      • Notable dates
      • Your journey to the college
      • How to complete your online registration
      • The cost of living in the UK
      • Welcome week and induction
      • And much more!

You’ll also get an opportunity to hear from our Student Experience Officers, who will be on hand to help you as soon as you arrive in the UK.

Upcoming Pre-Arrival Webinars:

Sorry there are no webinars scheduled at the moment, please check back closer to your enrolment.

In order to avoid delays in getting your visa, it is very important to apply for your Student visa as soon as you have received your Confirmation of Acceptance for Study (CAS) letter. Any delays in receiving your visa, will impact your ability to register onto your course on time.

Our team can support you through this process. You can reach out by using this form.

We will request updates on your visa application status via CAS Shield, the online self-service system that you used when you submitted your CAS documents. Please ensure that you click the button that best represents your situation so we can promptly assist you. Once you’ve received your visa, please upload the vignette on CAS Shield.

Accommodation must be arranged before your arrival to the UK.

University Accommodation

The University of Greenwich offers several halls of residence options according to your preference.

If you prefer to live in halls of residence, please apply as early as possible as places fill up fast!

You’ll be able to book your accommodation if you hold a Conditional or Unconditional Offer letter and paid your tuition fee deposit or if you have been issued a Confirmation of Acceptance for Studies (CAS) letter.

How to book University Accommodation:

1. Select the university as your firm choice before applying for accommodation

2. Go to the Application Status Tracker and enter your details.

3. Once you have confirmed your status and created a password you will be able to access the halls application pages.

If you received your portal login and have any questions, please call +44 020 8331 9000 / or send and an email to international@gre.ac.uk

Take a look at the range of university managed accommodation from this page.

Private Student Accommodation

If you want to live off-campus, you can book private accommodation close to the University of Greenwich (UoG) campus. Student pad is the recommended site for UoG and you can search from a wide selection of high-quality accommodation close to the University. Student pad currently offer single student rooms in purpose-built student accommodation, through to student flats, studio apartments and lodgings. Please visit: Student Accommodation Housing Guide – Student pad for more information.

• McMillan Student Village 
• Studio Chapter
• Homes for Students

Private Accommodation

• Spare Room
• Right Move
• Zoopla

Important Information

• University only accepts students that are 17 if they turn 18 before the 3rd term. Same application process as 18+
• It is advisable to move into your accommodation a day or two before your course start date so that you are fully rested and ready to attend our informative and engaging induction events.
• All students that are in the UK on a Student Route visa MUST reside within one hour of the university campus. Before you book your accommodation, it is important that you check your journey time by using the TfL online journey planner and ensure that travel time doesn’t exceed one hour. If your transport links to University of Greenwich International College are mainly by bus, please note that services during peak times may be slower and, in this case, we strongly advise you to opt for a location with a journey time of under an hour.
• We will request updates on your accommodation details via CAS Shield, the online self-service system that you used when you submitted your CAS documents. Please ensure that you click the button that best represents your situation so we can promptly assist you. This is extremely important because the University needs to have your address in their records.

Immediately after you’ve received your visa, book your flight. When booking your flight, please make sure you arrive a few days before your first day of the term, so you have enough time to check-in to your accommodation and you join your classes on time.

We will request updates on your flight details via CAS Shield, the online self-service system that you used when you submitted your CAS documents. Once you’ve booked your flight, please upload your flight ticket on CAS Shield so we can prepare for your arrival.

For information on getting from the airport to Greenwich, please check the following link: Travel from overseas | About the university | University of Greenwich

Registration is a two-stage process and only stage one needs to be done pre-arrival. Both are compulsory and need to be completed in the sequence outlined below:

STAGE 1 – Online Registration

Online registration is a compulsory requirement, and all students need to complete it. The details that you will provide as part of the online registration task will allow us to prepare for your arrival such as creating your Student ID card, setting up your university email address and enable your IT facilities.

Once you’ve received your CAS, you will be sent an email from the University of Greenwich (UoG) to complete your online registration, with your username, and separate email with your password. Please note that this won’t be earlier than six weeks before your course start date.

Important! Before you are able to start your online registration you must activate your UoG account so that you create a secure password which you will need in order to enter the registration portal. Activating your UoG account requires a personal email address, where we will send you the instructions for a password reset and authentication. If you have not received this email to your personal account, please contact itservicedesk@gre.ac.uk or tel: +44 (0)20 8331 7555 and provide us with your correct personal email address. Please remember that activating your UoG account is not online registration.

Once you’ve activated your UoG account you will be able to enter the registration portal and complete your registration.

Please note that you will not be able to attend lessons or receive your timetable until both stages of registration have been completed.

How to complete online registration?
Online registration | Welcome | University of Greenwich

STAGE 2 – Document Checks

Once the online registration is complete, you will need to come to the International College of Greenwich (UGIC) campus for face-to-face document checks. The UGIC team will assist you with getting your documents checked at the University Student Centre.

You will need to bring current, valid and in date passport and Relevant immigration documents (e.g. stamped entry visa, current visa or BRP if you already have it).

You must attend IN PERSON in order to have your full registration finalised and to officially become a university student. Without THE full registration status you will be classed as non-arrival, and this will have an impact on your visa.

During the document check, you can also pick up your Student ID card and your BRP card if you opted for it to be delivered to the University when you made your visa application.

We strongly advise that you pay your remaining fee from your home country as soon as you receive your visa and before you travel to the UK. Settling all due payments prior to arrival will allow you to focus on your studies and to enjoy your student life. Without paying your tuition fees, you may not receive your timetable and may have restrictions applied to your university facilities.

You can easily pay your tuition and fees online via Flywire, our preferred payment partner. Flywire provides a secure global payment network that simplifies paying your fees from your home country and countries around the world. Payment options can include bank transfers, credit cards, e-wallets and more, typically in your home currency for most countries. Click here to make your payment

If you want to discuss about your tuition fee payment, you can contact our Credit Control team at creditcontrol@oxfordinternational.com

If you will finance your studies via Student Loan Company (SLC), you must make your application prior to arrival at the college. You can start making an application by clicking HERE.

Please note that SFE take between 6 to 8 weeks to process SLC applications so please sure that you apply well in advance of your course start date.

Important notice: Ensure that on your SFE Application you provided the correct course information and the correct course titles. Any incorrect information will definitely result in the rejection of your SFE loan application.

Setting up your eVisa account:

You can set up your eVisa as soon as your visa is granted. You should create your UKVI online account before arriving in the UK. This ensures you can manage your digital immigration status without delays.

Steps to Take:

1. Access Your eVisa: Create a UK Visas and Immigration (UKVI) account to access your eVisa (Get Access – eVisa)

Ensure your personal details and the passport you will use for travel are correctly linked to your UKVI account. (Making sure your eVisa is correct)

2. Verify Your eVisa Details: Use the ‘View and Prove Your Immigration Status’ service to confirm that your immigration status is displayed correctly and that you have permission to travel to the UK.

Pre-Arrival Support: arrivalsupport@oxfordinternational.com

Visa: Pathways@oxfordinternational.com

Tuition fee payments: creditcontrol@oxfordinternational.com

Late arrival: arrivalsupport@oxfordinternational.com

Registration: ugic-registration@greenwich.ac.uk

Registration login issues: itservicedesk@gre.ac.uk

SFE application support: ugicfinance@greenwich.ac.uk

Forgotten password / technical issues: itservicedesk@gre.ac.uk

Accommodation: accommodation@gre.ac.uk

We want you to have the best possible student experience and we will provide you informative induction and orientation events to help you settle into your studies and make friends. We strongly advise that you don’t miss any of these events and that you attend lectures from day one in order to have the best possible academic outcome.

To enjoy the full student experience, you need to arrive at the College no later than the course start date as stated in your offer letter and Confirmation of Acceptance for Studies (CAS).

If you anticipate arriving in the UK after your course start date, it is crucial to inform us as soon as possible. Please email the Pre-Arrival team at arrivalsupport@oxfordinternational.com

Kindly note that late arrival requests submitted to other teams will delay processing. To ensure a prompt response, all requests must be directed to the Pre-Arrival team at the email provided above.

By Heathrow Express and the London Underground

1. Heathrow Express to Paddington Station:

– Take the Heathrow Express train from Heathrow Airport to Paddington Station.

– The trains run every 15 minutes and the journey takes about 15 minutes.

2. Paddington Station to Baker Street Station:

– From Paddington Station, take the Bakerloo line (brown) towards Elephant & Castle.

– Travel 2 stops to Baker Street Station.

3. Baker Street Station to Canary Wharf Station:

– At Baker Street Station, transfer to the Jubilee line (silver/grey) towards Stratford.

– Travel 7 stops to Canary Wharf Station.

4. Canary Wharf Station to Cutty Sark for Maritime Greenwich DLR Station:

– At Canary Wharf Station, follow the signs to the DLR (Docklands Light Railway) platform.

– Take the DLR towards Lewisham.

– Travel 4 stops to Cutty Sark for Maritime Greenwich Station.

5. Walk to University of Greenwich International College:

– Exit the station and walk towards the University of Greenwich International College, which is located at Bounty House, Stowage, London SE8 3DE.

– This is approximately a 10-15 minute walk.

By London Underground and DLR

1. Piccadilly Line to Green Park Station:

– From Heathrow Airport, take the Piccadilly line (dark blue) towards Cockfosters.

– Travel 15 stops to Green Park Station.

2. Green Park Station to Canary Wharf Station:

– At Green Park Station, transfer to the Jubilee line (silver/grey) towards Stratford.

– Travel 5 stops to Canary Wharf Station.

3. Canary Wharf Station to Cutty Sark for Maritime Greenwich DLR Station:

– At Canary Wharf Station, follow the signs to the DLR (Docklands Light Railway) platform.

– Take the DLR towards Lewisham.

– Travel 4 stops to Cutty Sark for Maritime Greenwich Station.

4. Walk to University of Greenwich International College:

– Exit the station and walk towards the University of Greenwich International College, which is located at Bounty House, Stowage, London SE8 3DE.

– This is approximately a 10-15 minute walk.

By Heathrow Connect and National Rail

1. Heathrow Connect to Paddington Station:

– Take the Heathrow Connect train from Heathrow Airport to Paddington Station. (This is a slower but cheaper alternative to the Heathrow Express, taking about 30 minutes).

2. Paddington Station to London Bridge Station:

– From Paddington Station, take the Bakerloo line (brown) towards Elephant & Castle.

– Travel 5 stops to Baker Street Station.

– At Baker Street Station, transfer to the Jubilee line (silver/grey) towards Stratford.

– Travel 5 stops to London Bridge Station.

3. From London Bridge Station to Deptford Station:

– At London Bridge Station, transfer to a Southeastern train towards Dartford and get off at Deptford Station. This leg of the journey takes about 10 minutes.

4. From Deptford Station to Bounty House, Stowage:

– From Deptford Station, it’s about a 10-minute walk to Bounty House, Stowage. Head southeast on Deptford High St toward Octavius St, turn left onto Evelyn St/A200, and then turn right onto Stowage. Bounty House will be on your left.

By private car/taxi

By train and bus

1. From Gatwick Airport to London Bridge Station:

– Take the Gatwick Express train from Gatwick Airport to London Bridge Station. The journey takes approximately 30 minutes.

– Alternatively, you can take a Thameslink train from Gatwick Airport to London Bridge Station, which might take a bit longer, around 45 minutes.

2. From London Bridge Station to Deptford Station:

– At London Bridge Station, transfer to a Southeastern train towards Dartford and get off at Deptford Station. This leg of the journey takes about 10 minutes.

3. From Deptford Station to Bounty House, Stowage:

– From Deptford Station, it’s about a 10-minute walk to Bounty House, Stowage. Head southeast on Deptford High St toward Octavius St, turn left onto Evelyn St/A200, and then turn right onto Stowage. Bounty House will be on your left.

By train and DLR

1. From Gatwick Airport to London Bridge Station:

– Take the Gatwick Express train from Gatwick Airport to London Bridge Station. The journey takes approximately 30 minutes.

– Alternatively, you can take a Thameslink train from Gatwick Airport to London Bridge Station, which might take a bit longer, around 45 minutes.

2. From London Bridge Station to Cutty Sark for Maritime Greenwich DLR Station:

– Take a Southeastern train to Lewisham from London Bridge Station and get off at Lewisham Station (10-minute journey).

– From Lewisham Station, transfer to the DLR and take a train to Cutty Sark for Maritime Greenwich Station (6-minute journey).

3. From Cutty Sark for Maritime Greenwich Station to Bounty House, Stowage:

– From Cutty Sark for Maritime Greenwich Station, it’s about a 15-minute walk to Bounty House, Stowage. Head northwest on Creek Rd/A200, turn right onto Deptford Church St/A2209, and then turn left onto Stowage. Bounty House will be on your right.

By private car/taxi

Directions:

CityMapper – Citymapper – The Ultimate Transport App

Google Maps – Google Maps

Buying Train Tickets:

National Rail – Welcome to the Official source for UK trains | National Rail

Trainline – Search, Compare & Buy Cheap Train Tickets

Booking Taxi’s Pre-Arrival:

Jewels Airport Transfers – UK Airport Transfer Service to and from All Airports

Booking Taxi’s at the Airport:

Uber – Ride with Uber 

For further information, you can also check this link, provided by the university! (Bounty House is a 10 minute walk from Greenwich Campus).

It is important that you declare any medical conditions, disabilities or specific learning differences during your admission stage so that we can prepare to support you before you arrive. However, you will also get the opportunity to let us know during your face-to-face registration. You can let us know anytime if anything changes and we can offer support and guidance.

You can inform the college of this at registration or email the college welfare officer at UgicWelfare@greenwich.ac.uk.

Keep us up to date with your details (UK address, phone number, email) if anything changes. You can also email ugic-admin@greenwich.ac.uk

Once you have completed your face-to-face registration, you will receive your official student ID card. This must always be worn around the college and other university campuses. Once you have collected your ID card, you will be asked to visit the college where you will receive a welcome pack.

Should you lose your ID card, you will need to go to the student centre to receive a new one.Your first replacement will be free of charge. However, any further I will be a £10 replacement fee.

You will have access to many facilities on campus by using your Student ID card including the Students’ Union, student clubs and societies, Counselling Centre, Student Advice and Information Service, and non-denominational Faith Room for religious support.

GP (General Practitioner) is a doctor that provides medical treatment and can refer you to other National Health Services (NHS)

You can register with a GP at a Doctor’s practice close to where you live. Do not wait until you are ill. You can speak with UGIC Welfare who will be able to help you find GPs and dental practices in your local area.

Please make sure you pick up a UK SIM Card as you will be required to have a UK number for the duration of your studies. You can speak to the Student Experience Team at the college if you need some help doing this.

International students are able to open a UK bank account. To open a bank account you need to show a University registration letter (or status letter). These must be requested from the UGIC Student Services Desk, by completing an online form for which you will find a QR code at UGIC Reception.

You will be eligible to apply for a University registration letter after you have attended one full week of lessons. Opening a bank account can take between two to three weeks.

If you have any queries about banking, please contact the college reception.

Some banks will not open accounts for students under the age of 18. If this is the case, please come and speak to the College Manager. We can provide advice and will help you during induction to get the correct documentation in place.

The bank will also need to see other documents including your passport and visa. Each bank will have its own requirements and will explain which documents they require and you can check these online.

You will need your University of Greenwich email and password to access Eduroam (University network) https://www.gre.ac.uk/it-and-library/connect/wireless

If you are experiencing difficulties, please call the UGIC reception where IT will be on hand to help or alternatively email IT Support at itservicedesk@gre.ac.uk.

During your face-to-face registration, you will receive a quick post arrival survey to complete. This will allow us to see how you have found your arrival at the College and highlight to us any areas of improvement or changes that we can make to ensure the process is as smooth as possible for students.

During the first week of term induction, meet and greet events will be scheduled for current/new students, tutors, and members of staff.  The schedule will be confirmed at your enrolment meeting. It is important that you attend these events so that you get to know your fellow students, tutors and UGIC support staff.

The induction sessions will help you familiarise yourself with the College, the team, the campus and facilities, and the city. It will also be an opportunity to speak with current students and to make friends. You will receive a lot of useful information about how to open a bank account, how to register with a doctor and what services are available to you. You will also attend an academic induction during the first week of teaching. This is an opportunity for you to meet your tutors, learn all about your course, meet classmates and ask questions.

These inductions also give you the opportunity to ask questions and get an understanding of what to expect during your time at the college.

You will receive your induction timetable once you have completed your face-to-face registration and will be given instructions on how to get to Bounty House. This is where you will meet the Student Services Team, your tutors and receive your course-specific induction timetable. You must attend all induction sessions.

Information about accessing this will be shared as part of your enrolment and induction.

For the Greenwich Campus: www.gre.ac.uk/about-us/campus/greenwich

For the Medway Campus (For Engineering & Science Students): www.gre.ac.uk/about-us/campus/medway

Follow us on Instagram to be the first to hear the latest news and to see what the students get up to! @ugiclondon

Edna Mohamud
Student Welfare Officer & First Aider

Chloe Wallder
Student Finance Officer & First Aider

Jack Eastment
Retention and Success Officer

Esther Mungai
Student Experience Officer

Ben Smith
UGIC Head of English

Jonathan Tangri
UGIC EAP and Digital Literacy
Programme Coordinator

Ben Smith
First Aider

On Course – UGIC Student Services Support
ugic-admin@greenwich.ac.uk

Each student will be appointed a personal tutor and will be expected to attend a two-hour personal tutorial session each week. Personal tutorial sessions cover issues such as culture shock and homesickness, time management, dealing with stress, and preparing for exams and assessments. The sessions consist of group activities and discussions and some one-on-one discussions with the tutor. Students are encouraged to discuss issues with their personal tutor at any time.

Call UGIC Campus Security at 02083317970 or

Emergency Police/Ambulance/Fire call 999.

The University of Greenwich Students’ Union is a democratic organisation run by students for students with over 20,000 members, to represent student views to the University at all levels and to provide support services for its members.

As a UGIC student, you are a member of the Students’ Union and are encouraged to join one of the many student societies and take part in any of the SU events

Click here for more information about the University of Greenwich Students’ Union

For student discounts click here. You can also download apps such as StudentBeans, UniDays & Totum.

University Of Greenwich International College 

Bounty House
Stowage
London,
SE8 3DE
Tel No: +44 (0)20 8331 7567
Email: ugic-admin@greenwich.ac.uk

You can apply for National Insurance number online Apply for a National Insurance number: www.gov.uk/apply-national-insurance-number

University of Greenwich offer students career and employment support, to find out more visit https://www.gre.ac.uk/careers

You can find a wide range of part-time vacancies online, via jobs boards or directly through an organisation’s vacancies pages. Make sure to refine your search by job type, area and contract type to get the best results.

• Find a job is the jobs database from Jobcentre Plus, the UK government department that provides support for people seeking employment. It has useful advanced search features to help refine your search and is a good source of local part-time jobs.
• Indeed 
• Totaljobs